RailTel Corporation

1. About Us :

RailWire services are offered by RailTel Corporation of India Ltd. (“RailTel”), a Public Sector Undertaking (PSU) under Ministry of Railways, having its Registered office at Plate-A, 6th Floor, Office Block Tower-2, East Kidwai Nagar, New Delhi-110023, CIN : U64202DL2000GOI107905. Railwire is an initiative of RailTel. All services offered under this initiative shall be referred to as being offered by “RailWire Operations” or simply by “RailWire”.

2. Contact No : +91-124-2714000

3. Terms and conditions :

The terms and conditions stated herein below form an integral part subscriber acceptance for availing the Railwire Wi-Fi service at this Venue.

1. “Customer”/subscriber” means any person who avails the Railwire services(s) at Venues offered by RailTel.
2. “Service” in general includes all the services that RailTel offers, markets, maintains and supports as of date and all updates and upgrades that RailTel may offer to the Subscriber under the RailWire initiative. However, service in relation to the Subscriber shall means and cover only those service which the subscriber has specifically availed for.
3. The Terms and conditions herein, published by RailTel from time to time shall constitute and will be an integral part of the agreement between RailTel and the Subscriber with respect to the service. RailTel reserve the right to change any or all aspects of this agreement, operating rules, usage guidelines , prices governing the service Plans, pricing structure and product/services policies at any time without prior intimation to the subscriber in specific. The Subscriber acknowledges that it is his /her sole responsibility to appraise himself/herself of the Terms and Conditions, as amended from time to time and agrees to abide by the same.
4. The subscriber registration must be done with complete mobile number. In case of any change, the same should be updated by the Subscriber.
5. The services is being provided subject to all the applicable Indian laws, rules and regulations and the courts at New Delhi shall have the exclusive jurisdiction to entertain al legal disputes. These Terms and service shall override all standard terms and conditions.
6. Railwire Operations shall provide service to the Subscriber, in acceptance with the Terms and conditions then in force and as amended from time to time.
7. RailTel will collect information regarding Subscribers and their usage of the services, both directly and through its partners, if any. On behalf of RailTel, partner may collect and share with RailTel certain personal information, such as Subscriber’ phone numbers and mobile device identifiers. RailTel’s use of Subscriber information is governed by these Terms and Conditions. Partner’s use of Subscriber information is governed by the Privacy Policy.
8. For Paid Wi-fi service, the changes towards services subscribed is payable is advance and is non-refundable . All taxes, duties or any other levies of any nature whatsoever payable for the services shall be payable by the Subscriber in addition to the charges towards availed services.
9. RailTel will put in best possible efforts and strive to maintain the maximum possible uptime of the service. However, RailTel will not be responsible for downtime of services due to reasons beyond its control (Force Majeure). “Force Majeure” means events like Acts of God, war (declared or undeclared ), riots civil commotion, revolutions, hostilities , strikes, epidemics, accidents fire and act of god or any action in terms of regulations/ notifications passed by the Central or State government and by the regulatory authorities or any other cause similar to the kind enumerated or equal force, which was not within the control of RailTel and enders impossible the fulfillment of this contract.
10. The Subscriber also acknowledges and accepts that in the very nature of the services to be provided, there can be a number of factors affecting the services provisioned, and the obligation of RailTel shall be limited to provide the services, on best endeavor basis.
11. RailTel shall not be liable to the subscriber for any loss, expense or damage of any kind arising due to the performance of RailTel obligations under this contract or arising from disruption, interruption, suspension or malfunction of the service for whatsoever reason.
12. RailTel shall not be responsible of any loss or damage which may occur resulting from the use of any third party software which may be optionally provided to enhance use experience. Any support that is needed has to be availed from the respective software vendors/ companies. The Subscribers have a free choice in regard to the usage of such software.
13. RailTel will be responsible only for carrying data packets and is not responsible for its nature or content. The Subscriber guarantees that service will be used for genuine purpose only and will not be used for any immoral or unlawful or social unacceptable purposes as stipulated from time to time by Government of India.
14. The Subscriber hereby undertakes to fully defend, indemnify and hold RailTel, it’s employees , directors, officers, agents, partners, affiliates , and their successors and assignments from and against any and all liabilities, damages, losses cost and expenses, including attorney’s fees, caused by or arising out or calms based upon his/her use of RailWire Services, including any claims or libel, defamation, violation, of rights or privacy, loss or service, loss of profit, loss of opportunity m loss of business, loss of revenue, wasted costs, indirect, incidental , special or consequential loss arising out of or in any way connected with the use of Railwire services and any other indirect or consequential loss howsoever arising.
15. The Subscriber hereby confirms and undertakes that all information provided by him in respect of his/her use of RailWire services is true and accurate to the best of his/her knowledge and belief. The Subscriber is solely responsible for the security of his/her password and for all transaction undertaken by using his/her password through RailWire website. The subscriber acknowledges and accepts that considering the nature of the service there will be a need to change the password from time to time to avoid misuse and to maintain secrecy. The subscriber hereby confirms that he is the authorized holder of the credit Card/ Debit Card or is the original account holder used in the transactions he makes using the RailWire Website and he alone users the “ID” and “Password” he was created in the site, if any, related to RailWire Services (s). RailTel shall not be responsible
16. The Subscriber shall not distribute, transfer, re-assign, sell and/or offer or promote the service to others or otherwise, share the services with others without express authorization of RailTel accordance with the terms of ISP license, RailTel reserves the right to inspect the Subscribers premise at all times to ensure that the subscribers adhere to the terms of service. If the Subscribers is found in default in complying with the said terms of service, RailTel reserves the right to terminate the services immediately and shall not be held liable for any refund or compensation thereafter. The Subscriber shall not do anything that is detrimental to RailTel’s interest.
17. RailTel shall have the right to terminate the service, without any prior notice to the subscriber in the event of breach of these terms and conditions on the part of the subscriber. RaillTel and the subscriber shall also have the right to terminate this agreement at any time by giving 30 days prior notice by the way of general notification or publication or change suitable made in the website www.railwire.co.in in without the need to assign any reason for such termination. In the event of such termination by RailTel, the subscriber shall be entitled for refund of the proportionate part of the charges paid for the unutilized period of service. However, RailTel shall not be liable to re-fund any amount if the termination is by the subscriber or for breach or failure on the part of the subscriber.
18. The subscriber acknowledges that the service is provided on “as is and available“ basis. RailTel, its employees, agents suppliers vendors, and distributors make no warranty or any kind, either expressed or implied unless explicitly granted to the subscriber by way of service level agreement regarding the quality accuracy or validity of the data and/or information available on its systems or residing on or passing through its interconnecting network or that the service will be uninterrupted or error free. RailTel expressly excludes any implied warranty of merchantability or fitness and any services. Guarantees granted to the Subscriber shall be limited for the cause and period of such agreement.
19. RailTel and the Subscriber hereby agrees that this agreement together with the operational rules. Usage guidelines and other terms notified by RailTel shall constitute the complete Terms and Conditions between them and there shall be no addition, modification or deletion to these Terms and Conditions unless it is so agreed in writing and signed by both RailTel and the Subscriber.
20. Telephony on Internet is permitted to a limited extent i.e (i) From PC to PC within or outside India (ii) PC in India to telephone outside India (iii) IP based H.323/SIP terminals connected directly to ISP nodes to similar terminals within or outside India. The Subscriber shall strictly comply with the above. A violation of the same shall be treated as breach of agreement. The Subscriber hereby indemnifies RailTel of any consequences arising out of such usage of this services.
21. It is illegal to terminate internet telephony calls t any public telephone number (PSTN, ISDN, PLMN, etc.) in India, irrespective of whether the same originates in India or abroad and a violation of this clause shall be deemed as breach of agreement.
22. The Subscriber agrees that the broadband services is a single PC connection. RailTel shall not be responsible for any downgrade of service due to re-distribution by the Customer, any re- distribution or sharing of this services without prior authorization of RailTel shall be treated infringement of network privacy and shall be dealt with as per prevailing cyber-crime and criminal laws, and the Subscriber shall be held fully and solely responsible for any costs and consequences.
23. RailTel, its employees , directors, officers, agents, partners, entire liability for any failure or breach on the part of the RailTel shall be limited to the refund of the unused portion of the charges paid by the Subscriber towards availing the service. RailTel disclaims all warranties and conditions expressed or implied, including but not limited to, implied warranties or conditions expressed implied, including but not limited to , implied warranties or conditions of merchantability , fitness for a particular purpose with regard to the services offered and in no event RailTel shall be liable for any other damages including special, indirect or consequential damages, loss of profits, business interruption whatsoever arising out of use of inability to use the services or unavailability.
24. In using RailWire services. The Subscriber agrees to comply with all laws. Regulations and rules applicable and hereby fully indemnifies RailTel against any claims , losses damages or consequence arising from non-compliance of the subscriber to any applicable laws, rules and regulations as per the terms of ISP license published by Government of India.
25. The Subscriber expressly acknowledge that the liability of RailTel is limited to the service rendered by RailTel and RailTel shall not be liable for any acts or deeds of the Subscriber outside the scope of this service.
26. The Subscriber hereby declares that he/she has read the Terms and Conditions completely, and that he/she unconditionally agrees to abide by them.
27. By connecting to the Railwire Services, the subscriber hereby agrees that he has unconditionally accepted these terms and conditions.
28. The “network” or “network components” used by RailTel to render the RailWire services, including but not limited to cables, switches, wireless access points and un-interrupted power supply deployed by or on behalf of RailTel is the exclusive property of RailTel and the Subscribers shall not remove/re-locate the same without prior written consent from RailTel. Any attempt to violate or violation of the same shall be deemed as a willful attempt to destroy government property and the same subscriber shall be liable to be dealt in accordance to the prevailing laws.
29. The subscriber equipment, if provided by RailTel during the period of service or otherwise shall be the property of RailTel unless fully paid for, by the Subscriber and subject to suitable acknowledge in specific received from RailTel towards the transfer of ownership of equipment. 30. Railtel reserve the right to control/monitor the functionality of the device provided to the Subscriber ( If any), from its end, during the services period.
31. In order to provide speed of connection of service(s) or otherwise, RailTel reserve the right to upgrade the service(s), without prior intimation to the Subscriber as long as tariff remains unchanged for the services.
32. Services may be suspended in whole or in part at any time without notice to the Subscriber if the network requires urgent modification maintenance or under the instructions issued by competent offices of Government of India. RailTel shall make all responsible efforts to minimize the frequency and duration of such events.
33. RailTel reserves the right to conduct a survey to seek feedback of Subscriber on the services(s) provided by RailTel.
34. Subscriber’s Prepaid account will automatically get disconnected on expiry of the validity period of the pack value whichever is earlier and the Subscriber shall ensure that the account is active. RailTel shall not be held responsible for disconnection due to non-receipt of bill or non-receipt of communication in regard to expiry of account, RailTel shall charge a e-connection fee for such disconnections.
35. RailTel may require to disclose any information on particulars about the Subscriber to any authority , statutory or otherwise, including but not limited to any debt collecting agency, security , law enforcement agency, financial institutional or bank and RailTel reserves the right to comply with, at its discretion.
36. The service is exclusively for the consumption of the Subscriber of the service. The Subscriber re-distribution or sharing the service for commercial intent is not permissible unless explicitly authorized in written by RailTel. RailTel reserves the right to inspect the Subscriber’s premises and disconnect the service without prior intimation, if the usage is found to be in violation of the terms and conditions of subscription, the Subscriber’s account shall be closed and the balance of amount remaining to the credit the Subscriber’s account shall not be refunded.
37. The Subscriber acknowledge the spamming of e-mails is prohibited. Spamming is transmission of any form of mail that can be interpreted as junk mail or mail general via a distribution list, which the recipient has not specifically requested. RailTel reserves the right to block the Subscriber’s e- mail ID or even terminate the services in the event of breach of this reported against the Subscriber.
38. The speed mentioned against various services plans are as experienced using the RailTel Network and cannot be accurately measured by using other network hosted tools.
39. The Subscriber shall not use the service provided by RailTel for any illegal or unlawful purpose. The Subscriber shall at all times follow all the rules & regulation laid down by the competent authorities from time to time.
40. It shall be the duty of the Subscriber to protect and keep the password protected, safe and secured. Online requested made by any Subscriber shall be treated equivalent to the physical form of the application and RailTel shall not be liable for any unauthorized online requests made of the subscriber.
41. By agreeing to the terms and conditions of the services, it binds the Subscriber and whenever and wherever applicable, his/her heirs, executors successors and permitted assignees and benefits RailTel and its successors and assignees.
42. RailTel reserves the right to initiate appropriate legal proceedings in case of breach of any of these term conditions by the Subscriber.
43. Proprietary rights to Contents: The Subscriber hereby acknowledges that the contents in the RailWire website including but not limited to text, software, music , sound, photographs, vedio, graphics, or other material contained in sponsored advertisements, through E-mails, distributed and the commercially produced information made available to him by RailWire website or by any third party website or contents therein , directly or indirectly accessed through links in the RailWire Website is the intellectual Property Rights of the respective owners of such contents. The Subscriber hereby agrees not to make any unauthorized use of these contents.
44. Month is defined as 30 days.
45. Minimum speeds are guaranteed access speed up to the gateway.
46. All time references in service definitions are made in “hh:mm:hours” format.
48. Day means calendar day.
49. All services are either free or prepaid.
50. Base package is a combination of service parameters which is “Port Speed” and “Services(s)”.
51. Base package re-definition is possible after expiry of validity period of the current package. Change in base plan before expiry of validity period will invite a fee of Rs. 50/- (Excluding taxes) per such transaction. The then current tariff for Port Speed and Services(s) shall apply for the re-defined base package.
52. Tariff is subject to change with one month notice or expiry of current validity period, whichever is earlier.
53. Tax and statutory regulations are subject to change without notice.
54. All services are subjected to statutory regulations.
55. Subject to all jurisdiction 24X7X365 of-site and online support available.
56. Discounts are applicable only for usage-based-billing packages.
57. Discount amount will be credited to account along with the next renewal.
58. No cash refunds against the discounts shall be possible.
59. In case of disconnection, discounts are forfeited.
60. Rounding – off shall be done only to the final figures.
61. Discounts are applicable before service tax.
62. Any credits, including discounts, will be credit to the Subscriber’s account only at the time or next renewal.
63. Un-interrupted Services continuity at the end of the validity period of the current package. The subscription shall automatically get renewed to the most recently subscribed package, provide there is sufficient account balance to complete this transaction whenever applicable, filling which the Subscriber account balance to complete this transaction, failing which the Subscriber account shall be deactivate. However, the Subscriber(s) can upto-stop auto-renewal by requesting the RailWire customer support services.
64. Deleted
65. Tariff plan for each services is published on the www.railwire.co.in
66. The subscriber is required to ensure that IP Telephony is used as permitted by Govt of India, Ministry of Communications & Information Technology.
67. Internet Telephony is a service to process and carry voice signals offe
i. PC to PC; Within our outside
ii. PC in India to Telephone outside India
iii. IP based H.323/SIP terminals connected directly to ISP Nodes to Similar terminals within our outside of India.
68. Except whatever is described above, no other form of internet Telephony is permitted.
69. Transaction of E. 164 number/private number to IP address allotted to any device and vice versa, to show compliance with IANA numbering scheme is not permitted.
70. The subscriber is required to fully comply with the provisions of Indian Telegraphy Act 1885, Indian Wireless Telegraphy Act 1933 and Telecom Regulatory Authority of India Act 1997 as modified or replaced from time to time.

4. Refund Clause :

ur focus is complete customer satisfaction. In the event, if your recharge is successful but you didn’t get the Wi-Fi service, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each tariff plans before buying it, it provides all the details about the services or the product you purchase. Note : If your payment gets failed then it will be refunded back in your source account within 7 days

Welcome to RailTel Fast Wi-Fi

1. About Us :

2. Contact No : +91-124-2714000

3. Terms and conditions :

4. Refund Clause :